FAQs

How does Jamp work?

What is Jamp?

Jamp is a 100% digital car rental service available 24/7. There are no counters or queues: you can book, unlock and return the car directly from the app, with a quick and paperless process.

Do I need to meet someone to pick up the car?

No. The entire process is contactless. The app is your management point before, during, and after the rental.

Registration and Verification

What does account verification involve?

Verification is a mandatory step to rent a vehicle. It's a 100% digital and secure process, in which we ask you to:

ID/NIE on Passport
Driver's license
Selfie to validate identity

In addition, Jamp performs a cross-check of 3 data between the driver's license, the identity document and the selfie to ensure that the account is secure and prevent fraudulent use.

What happens if the verification fails?

You can try again with clearer photos or valid documents. If you need help, write to us at contact@drivejamp.com.

Requested Documentation

What documents do I need to rent a vehicle?

National Identity Document (DNI/NIE) on Passport (mandatory)
Driving license with a minimum of 2 years of experience
Selfie to validate identity
Credit or debit card for payment and deposit of €500

During the verification, we perform a cross-validation between ID, driver's license and selfie to ensure that the information matches and to prevent impersonation.

Reservations and Availability

How can I reserve a vehicle?

Choose your location and times, select a car, and confirm your booking. Payment and identity verification are completed through the app in just a few minutes.

Can I modify or cancel my reservation?

Yes. You can do so from your booking account as long as it complies with the current cancellation policy. No charges apply within 24 hours prior to the start of the rental.

What happens if my verification fails?

You can try again by providing clear photos of your driver's license, selfie, and ID. If you need help, contact us.

Collection and Return Process

How can I open the vehicle?

At the start time, access the check-in from the app. You will need to take photos of the vehicle's condition, and then you can unlock it digitally.

What is the return process?

Return the vehicle to the same parking space and assigned spot. Complete the checkout in the app with the final photos and close it digitally.

Locate the vehicle and extend the reservation

How can I find my vehicle?

In the app you'll find the parking name, address, floor, and reserved space. At airports, you'll also see the corresponding terminal.

Can I extend my reservation?

Yes. You can do it from your rental page. Please note that additional fees apply depending on the daily rate.

Paid and deposit

What payment methods do you accept?

We accept all major credit and debit cards.

What is the payment process?

Rental payment is due upon booking confirmation. Extensions, protections, and other charges apply at the time of option confirmation.

Is there a deposit requirement?

Yes. All rentals require a deposit of €500, captured when making the reservation and returned once the vehicle has been checked.

Insurance and protection plans

Is protection included?

We include basic protection. You can add total protection (€20/day) to reduce the deductible to €0. Without protection the franchise can be up to 1.500€, according to the model.

What does full protection cover?

It reduces the excess to €0 and covers damages, theft, and roadside assistance. It does not cover negligence, breaches of traffic regulations, or violations of the terms and conditions.

Mileage, Fuel, and Additional Charges Policy

What mileage is included in my reservation?

Includes 200 km per day. Each extra kilometer costs 0,15€.

What is the fuel policy?

Full-to-Full Policy: Return the vehicle with the same fuel level. If it is not full, a surcharge of 2,5€/l will apply.

Are there other possible charges?

Yes: extra mileage, refueling, delays, special cleaning or damage detected during the inspection.

Usage restrictions

Where can I drive the vehicle?

In any EU country and in the UK. One-way journeys are not permitted.

Is there a minimum age requirement?

Yes, you must be at least 23 years old and have held your driver's license for at least 2 years.

Assistance & emergencies

What happens if I need help during my trip?

You have 24/7 assistance. You can contact us from the app or find the assistance number in the vehicle's glove compartment documentation.

What should I do in case of an accident?

First, keep safety measures and contact assistance and/or police and emergency services immediately. The assistance number is in the glove box documentation.

Contact Points

How can I contact Jamp if I have any questions or issues?

Currently, the app's chat and phone line are not yet active. You can contact us by email: contact@drivejamp.com.

When should I contact Jamp and when should I contact roadside assistance?

Jamp (mail): General inquiries, problems with the reservation, verification, POS, documentation, extensions, etc.
24/7 Assistance: only for roadside situations (breakdowns, flat tires, mechanical emergencies). The number is in the vehicle's documentation.

What if I have an emergency?

If it's a mechanical or electronic emergency, call the vehicle's 24/7 roadside assistance number directly. For other situations, write to us at contact@drivejamp.com and we will respond as soon as possible.